Step-by-step
Follow these steps to process your lost passport
We've handled hundreds of thousands of expedited passports. Follow these steps and your APVI specialist takes care of everything else.
- 1
Get started by placing an order
Start your application on our secure portal. We generate the correct government forms, your APVI checklist, and your Letter of Authorization automatically.
Replace Lost PassportAlready ordered? Upload your documents here.
- 2
Watch the instruction video
A short walkthrough covers each required document, photo specs, and how to prepare your packet for the fastest possible processing.
- 3
Download your checklist & gather documents
Print the personalized APVI checklist and tick off each requirement below as you collect it. Tap any item to see exactly what to send and how to prepare it.
Required Documents
- 4
APVI will contact you
A passport specialist will call you within 60 minutes (during business hours) to verify your itinerary, confirm document accuracy, and answer any questions before submission.
Haven't heard from us? Call (800) 766-0452 — we're standing by.
- 5
Visit a Passport Acceptance Agent
After your specialist review, you must appear in person before a Passport Acceptance Agent. Inform them you're using an expediting service to hand-carry your application to the government.
The Acceptance Agent will:
- Ask you to sign the DS-11 form in their presence
- Add their official signature to the DS-11
- Verify your government-issued ID
- Seal your documents into an official envelope
Important
Make sure the agent hands the sealed envelope back to you — do not let them mail it. The seal expires after four business days, so ship to APVI immediately.
On the outside of the envelope, write your full name, date of birth, and date of departure.
- 6
Ship your application to APVI via FedEx
Use the prepaid FedEx label included with your order to send your packet to our office. Once received, an APVI specialist hand-carries your application to the regional Passport Agency.
Your inbound FedEx shipping label will be available in your APVI account once your specialist confirms your documents are ready.
That's it — we take care of everything else from here.
Ready when you are
Start your lost passport application
Pick the service that matches your situation — we'll take you to the order page with your selection pre-filled.
Takes less than 3 minutes · No commitment required
Common questions
Quick answers to what travelers and HR teams ask us most often.
Ready to get started?
Place your order online in under 5 minutes — your APVI specialist takes it from there.