APVI — American Passport & Visa International
    APVI specialist with a headset reviewing a travel document application on a tablet
    Contact APVI

    Talk to a real passport, visa, or document specialist.

    Whether you need help choosing a passport service, understanding visa requirements, preparing apostille documents, or checking an existing order, APVI can help route you to the right specialist.

    Mon–Fri · 9 AM – 5 PM ET

    Since 2003 · BBB A+ Accredited · Secure Upload · Real APVI specialist support during business hours

    APVI is a private passport courier service, not a government agency. You may apply directly through the U.S. Department of State without using APVI.

    How can we help?

    Choose the fastest way to reach the right APVI team.

    Select the path that matches your situation so we can route your request quickly.

    Urgent Passport Help

    For travelers who need help understanding passport options, document requirements, shipping steps, and courier handling where eligible.

    View Passport ServicesCall (800) 766-0452

    Travel Visa Questions

    For Saudi, China, Algeria, business, tourist, work, student, family, crew, or other visa questions.

    Start Visa InquiryView Visa Services

    Apostille & Authentication

    For state apostilles, FBI apostilles, embassy legalization, corporate documents, and personal documents for use abroad.

    Ask About AuthenticationView Authentication Services

    Existing Order Support

    Already placed an APVI order? Check your status or include your order number so we can route your request faster.

    Check StatusMessage Support

    Corporate / B2B Inquiry

    For HR teams, global mobility firms, law firms, corporate travel teams, universities, travel agencies, and recurring account support.

    Contact B2B TeamExplore B2B Services

    Affiliate / Referral Partner

    For travel agencies, tour operators, relocation partners, and professional referral partners interested in working with APVI.

    Partner InquiryExplore Partner Program
    Contact Options

    Call, message, or visit APVI.

    Choose the channel that fits your situation. For urgent travel, calling is usually the fastest first step.

    01

    Call APVI

    (800) 766-0452

    Mon–Fri · 9 AM – 5 PM ET · Best for urgent passport, visa, or document questions.

    Call Now
    02

    Email Support

    support@apvi.com

    Best for non-urgent questions, document follow-ups, or written explanations.

    Send Email
    03

    Send a Message

    Contact form

    Include your travel date, destination, service type, and order number if you have one.

    Go to Contact Form
    04

    Check Existing Order

    Order status

    Already placed an order? Use the status tool before submitting a new message.

    Check Status

    Online form available 24/7. Specialist responses are handled during business hours.

    APVI Headquarters

    Washington, DC based since 2003.

    APVI is headquartered in Washington, DC, supporting passport, visa, apostille, and document authentication services for travelers and organizations nationwide.

    Address

    1010 Wisconsin Avenue, N.W.

    Suite 550

    Washington, DC 20007

    Hours

    Mon–Fri · 9 AM – 5 PM ET

    Visits by appointment only.

    Send Us a Message

    Tell us what you need help with.

    For faster routing, include your service type, travel date, destination country, and APVI order number if you already placed an order.

    APVI is a private passport courier and travel document services company. APVI is not the U.S. Department of State or a government agency.

    For the fastest response, include your travel date, destination, service type, and order number if you have one.

    Your information is used only to respond to your APVI inquiry.

    An APVI specialist will review your message during business hours. Typical response time: within 1 business hour during business hours.

    What Happens Next

    Your message goes to the right APVI specialist.

    1. 01

      We review your request

      APVI reviews your service type, travel date, and message.

    2. 02

      We route it to the right team

      Passport, visa, authentication, corporate, or existing-order questions are directed to the right specialist.

    3. 03

      You receive next-step guidance

      We explain what to upload, what to ship, what service to choose, or where to check your order.

    4. 04

      You can move forward with confidence

      When you are ready, APVI helps you start or continue the correct passport, visa, or document process.

    Quick Links

    Need something specific?

    Start Passport ApplicationStart Visa ApplicationAuthentication ServicesCheck Order StatusPassport RequirementsVisa RequirementsAuthentication ResourcesB2B Services
    Why Customers Contact APVI

    Sensitive documents deserve real support.

    Passport, visa, apostille, and authentication questions often involve sensitive documents, deadlines, and government requirements. APVI combines human support, secure upload workflows, and specialist-led document guidance.

    Real specialist support

    Secure document upload

    BBB A+ Accredited

    Trusted since 2003

    Passport, visa, apostille, and authentication expertise

    Support for individual travelers and organizations

    APVI is a private passport courier and travel document services company. APVI is not the U.S. Department of State or a government agency. You may apply directly through the U.S. Department of State without using APVI. Final issuance is determined by the relevant government agency, embassy, consulate, or authority.

    Quick Answers

    Contact questions, answered.

    What is the fastest way to reach APVI?+

    For urgent passport, visa, or document questions, call APVI at (800) 766-0452 during business hours.

    What information should I include in my message?+

    Include your service type, travel date, destination country if applicable, order number if you have one, and a brief description of what you need help with.

    I already placed an order. Should I use the contact form?+

    If you already placed an order, check your order status first and include your order number when contacting APVI.

    Can APVI help me choose the right passport service?+

    Yes. APVI can help you understand whether you need renewal, new passport, child passport, lost/stolen, damaged, name change, or second passport service.

    Can APVI help me choose the right visa type?+

    Yes. Visa type depends on your destination, purpose of travel, nationality, and state of residence. APVI can help route you to the correct visa service.

    Do I need to mail my passport or original documents?+

    Some services require originals. APVI provides instructions after document review so you know what to send and how to send it.

    What happens after I submit the contact form?+

    An APVI specialist reviews your message during business hours and responds with next-step guidance.

    Is APVI a government agency?+

    No. APVI is a private passport courier, visa, apostille, and document authentication company.

    Why use APVI?+

    APVI is an optional private service. An APVI Specialist reviews your documents before submission, gives you clear next steps, helps with courier handling where eligible, and keeps you updated with human support. Passports, visas and apostilles are issued by the government offices themselves.

    Does APVI issue passports or visas?+

    No. Final issuance is determined by the applicable government agency, embassy, consulate, or authority. APVI helps customers prepare and manage documents through the required process.

    Are passport government fees separate from APVI service fees?+

    Yes. Government passport fees are separate from APVI service fees and are shown on the passport service pages and during the order process. Shipping options are selected in the order form.

    Can companies or travel agencies contact APVI?+

    Yes. APVI works with corporate travel teams, HR and global mobility teams, law firms, universities, travel agencies, tour operators, and referral partners.

    Where is APVI located?+

    APVI is headquartered at 1010 Wisconsin Avenue, N.W., Suite 550, Washington, DC 20007.

    Need help choosing the right service?

    Call APVI or send a message and a real specialist will help route you to the right passport, visa, or document service.

    Mon–Fri · 9 AM – 5 PM ET