Your information, protected like our own.

APVI and its partners use cookies or similar technologies to analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but disabling cookies may limit your use of certain features or functions on our website or service.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information — which does not identify individual users — to analyze trends, administer the site, track movements around the site, and gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.

We partner with a third party to display advertising on our website or to manage our advertising on other sites. Our third-party partner may use cookies or similar technologies to provide you with advertising based on your browsing activities and interests. To opt out of interest-based advertising, click here. You will continue to receive generic ads.

When browsing our site, you are not required to provide any personal information unless and until you choose to place an order. We do not knowingly permit the site to be used by any person under the age of 13.

Placing an Order. To place an order through our site, you must provide certain personal information such as your name, credit card number and expiration date, credit card billing address, address and telephone number, date of birth, date of travel, email address, and the names of applicants (if other than yourself). We require this information so we can process your order and keep you informed of order status.

If you place an order for one or more applicants other than yourself, you must ensure each applicant has agreed in advance that you may disclose their personal information to us. For your convenience, certain order information is made available to you or other persons authorized by you.

Corporate Registration. For your company to become a registered client of APVI, you must provide your company name, address, telephone number, email address, a unique login name and password, and a password hint. This information is collected for identification, processing visas and passports, customer service, customizing site content, and improving our service.

Other. From time to time we may add or enhance services on the site. If you use those services, we will use the information you submit to facilitate your request — for example, replying to an email inquiry.

This website contains links to other sites that are not owned or controlled by APVI. We are not responsible for the privacy practices of such other sites. When you click on one of these links, you are entering another site for which APVI has no responsibility. We encourage you to read the privacy policies of all such sites, as their policies may be materially different from this Privacy Policy. Please be careful, responsible, and alert about your personal information whenever you're online.

Our website includes social media features such as the Facebook "Like" button and widgets such as "Share This." These features may collect your IP address, identify which page you are visiting on our website, and may set a cookie to enable proper functionality. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy statement of the company providing them.

We will share your personal information with third parties only in the ways described in this Privacy Policy. We may provide your personal information to companies that help us process your order or provide customer service. These companies are authorized to use your personal information only as necessary to provide services to us.

Here is a specific description of how we use your information:

• Applicant's name: to identify the passport or visa applicant.
• Applicant's address: to return the completed passport or visa to the applicant.
• Date of birth: to check application status with the Department of State.
• Phone numbers: to contact the applicant for customer service purposes, if necessary.
• Credit card numbers: to charge the fees for our services.
• Company name: to be included as part of the return shipping address for passports.
• Travel plans: to prioritize the processing of applications by the Department of State.
• Information on passports, marriage certificates, or any other original documents you send to us will not be retained by apvi.com. All documents are returned to the applicant with the completed passport or visa.
• Passport number, SSN, and birthplace are used to complete forms submitted to the government and for no other purpose.

All personal information you provide to APVI is transmitted using SSL (Secure Socket Layer) encryption — a proven coding system that lets your browser automatically encrypt data before you send it. We follow generally accepted standards to protect personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, so we cannot guarantee absolute security. If you have any questions about security on our website, contact us at support@apvi.com.

In certain situations, APVI may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. APVI may disclose information if required to do so by law, court order, bankruptcy proceedings, or similar legal process, or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be causing interference with our rights or properties. If APVI or substantially all of its assets are acquired, customer information will most likely also be transferred. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Upon request, APVI will tell you whether we hold any of your personal information. To correct, delete, or update your company or personal information, contact us by email at support@apvi.com. We will respond within a reasonable time frame.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. To update or delete your testimonial, contact us at support@apvi.com.

Identity theft and the practice known as "phishing" are of great concern to us. Safeguarding information to help protect you from identity theft is our priority. For more information about phishing, visit the Federal Trade Commission at consumer.ftc.gov.

We may change or supplement this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will notify you by email (sent to the address specified in your account) or post the changes prominently on this site so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it. If any proposed change is unacceptable to you, you may request that we remove your personal information.

If you have questions or concerns regarding this Privacy Policy, you can reach us at 800-766-0452. If you have an unresolved privacy or data-use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at feedback-form.truste.com/watchdog/request.

APVI will attempt to respond to all reasonable concerns or inquiries within 12 hours of receipt. Thank you for using APVI.com!