Your lost passport replacement packet, reviewed by APVI and submitted for you.
We help you prepare your DS-11, hand-signed DS-64, citizenship evidence, ID, photo, and required documents before your local Acceptance Agent visit. After the agent seals your packet, send it to APVI so we can handle courier submission where eligible.
Questions? Speak with a lost passport specialist: Speak with a lost passport specialist:(800) 766-0452
Reviewed by APVI customers on Trustpilot
Rated 4.9/5 on Google · 191 reviews
As of October 17, 2026 · Find APVI reviews ↗
APVI is a private passport courier service, not a government agency. You may apply directly through the U.S. Department of State without using APVI. Start your lost passport replacement today.
Private Passport Courier
Document review before submission
VerifyOn the State Department page, scroll to “Registered Courier Companies” and search for “APVI.”
BBB A+ Accredited
23+ years of trusted service
VerifyHTTPS Encrypted
Encryption in transit
Pick your replacement speed. We do the rest.
Every option includes document review, secure upload, shipping instructions, and status updates.
Emergency - 5 Business days
Emergency handling for travelers replacing a lost or stolen passport with the tightest departure dates. Priority specialist review of your DS-11, DS-64, and citizenship evidence.
Rush - 10 Business days
Rush handling for trips a couple of weeks out. Full review of your replacement packet before you visit the Acceptance Agent.
Priority - 2 to 3 Weeks
Priority handling for travelers with a little more runway who still want specialist review and tracked shipping.
Passport customers trust APVI when timing matters.
Hear from a real APVI customer who relied on clear instructions, human support, and a smoother passport process.
“They make the process as smooth as possible so you don't have to worry about anything.”
Real customers choose APVI when they want expert help, clear communication, and a smoother passport process.
- Real APVI customer story
- Human passport support
- Clear next steps
- Trusted when timing matters
Questions? Speak with a passport specialist: (800) 766-0452
More APVI passport customer stories
Questions about replacing a lost or stolen passport?
A real APVI passport specialist can help you understand DS-11, DS-64, original citizenship evidence, Acceptance Agent steps, sealed envelope instructions, and what to do after you place your order.
23+
Years serving
3 min
Avg. reply
Washington, DC office. Nationwide passport service.
APVI serves customers in all 50 states and U.S. territories. You do not need to travel to Washington, DC to use our service. Your DS-11 is still signed in person at a local Acceptance Agent, and APVI hand-delivers your sealed packet to the passport agency for you.
How lost or stolen passport replacement works with APVI.
Start your order online, upload your documents for review, complete the required Acceptance Agent step, send the sealed envelope to APVI, and we submit your replacement passport request through registered courier handling where eligible.
- 01
Start your lost passport replacement order
Choose your lost or stolen passport processing option and start your order online.
- 02
Upload your documents for specialist review
Securely upload your citizenship evidence, ID, passport photo, DS-11, DS-64, police report if available, and application materials so an APVI passport specialist can review your file.
- 03
Visit a local Acceptance Agent
A local Passport Acceptance Agent witnesses your DS-11 signature, verifies your ID, reviews your documents, and seals your packet into an official envelope.
- 04
Ship the sealed envelope to APVI
Do not open the sealed envelope. Send it to APVI using the shipping instructions provided.
- 05
APVI submits and tracks your replacement
APVI submits your sealed packet through registered courier handling where eligible and helps track your replacement passport through return delivery.
- Start My Application
You do not go to the passport agency. You visit a local Acceptance Agent.
For lost or stolen passport replacement, the government generally requires your DS-11 signature to be witnessed by an authorized Passport Acceptance Agent. This is usually a post office, courthouse, public library, or local government office, not the passport agency that processes your passport.
APVI prepares your application packet first. Then you visit the Acceptance Agent, sign your DS-11 in their presence, show your government-issued ID, provide your required citizenship evidence and DS-64, and have your documents sealed into an official envelope. The sealed envelope is handed back to you, and you send it to APVI so we can submit it on your behalf.
APVI prepares your packet
We help review your DS-11, DS-64, photo, ID, citizenship evidence, and supporting documents before your Acceptance Agent visit.
You visit a local Acceptance Agent.
The Acceptance Agent witnesses your DS-11 signature, verifies your ID, and seals your documents.
You receive the sealed envelope
The Acceptance Agent gives the sealed envelope back to you. Do not open it.
Send the sealed envelope to APVI
You ship the sealed envelope to APVI, and we submit it through registered courier handling where eligible.
Do not open the sealed envelope. Once the Acceptance Agent seals your documents, the envelope must remain sealed when sent to APVI.
What you'll need to replace a lost or stolen passport.
Lost or stolen passport replacement requires a hand-signed DS-64.
When a valid U.S. passport is lost or stolen, the government requires a lost/stolen passport statement. For this replacement process, applicants must complete DS-11 and include a DS-64 statement signed by hand. Digital signatures are not accepted.
DS-64 must be signed by hand — digital signatures are not accepted.
Complete DS-11
Lost or stolen passport replacement generally follows the DS-11 process, including the Acceptance Agent step and sealed envelope.
Hand-sign DS-64
The DS-64 lost/stolen passport statement must be signed by hand. Do not use a digital signature.
Provide citizenship evidence
Original proof of U.S. citizenship is required because the lost or stolen passport cannot be submitted as citizenship evidence.
Include loss or theft details
The statement should explain when, where, and how the passport was lost or stolen. If a police report is available, include it when applicable.
Lost passport replacement can be stressful. APVI helps catch issues before submission.
Replacement requires original citizenship evidence, an acceptable photo, an exact DS-11 application, and a hand-signed DS-64. A small mistake can add weeks. An APVI passport specialist reviews your materials before you finalize your packet.
- DS-11 packet review before anything is submitted
- DS-64 lost/stolen statement guidance
- Hand-signature check on your DS-64
- Original U.S. citizenship evidence review
- Passport photo and ID review
- Acceptance Agent preparation support
- Sealed envelope instructions
- Secure document upload with bank-grade encryption
- FedEx shipping instructions where applicable
- A dedicated APVI passport specialist assigned to every order
- Status updates from start to finish
- 23+ years helping U.S. travelers, BBB A+ Accredited, with Trustpilot and Google review proof
What APVI Does — and What the U.S. Department of State Does
APVI helps manage the process. The government issues the passport.
What APVI does
- Reviews forms, photos, supporting documents, and service path
- Provides clear next-step and shipping instructions
- Helps with courier submission and pickup where eligible
- Provides status updates
- Helps reduce preventable document mistakes before submission
What the U.S. Department of State does
- Reviews and adjudicates the passport application
- Determines whether the passport is issued
- Sets government passport fees
- Controls government processing
- Prints and issues the passport
APVI is a private passport courier service and is not the U.S. Department of State.
Replacing a lost passport is not the same as renewing by mail.
A lost or stolen passport cannot be renewed by mail. You must interpret the checklist on your own, and a small mistake can delay your replacement passport and your travel plans. Here is how doing it yourself compares with having an APVI passport specialist review your file.
The DIY path
- DS-11 form review: You must know that DS-11 and DS-64 are both required.
- DS-64 lost/stolen statement: You have to complete the statement correctly on your own.
- Hand signature check: You must remember that DS-64 cannot be signed digitally.
- Citizenship evidence: You must provide original proof of U.S. citizenship.
- Passport photo and ID review: You judge your own photo and ID against the specifications.
- Acceptance Agent preparation: You must complete the Acceptance Agent step correctly.
- Sealed envelope instructions: Opening or mishandling the sealed envelope can create problems.
- Status support: Limited visibility once your packet leaves your hands.
- Human specialist support: No one to call when a question comes up.
- Return delivery: You wait for standard return mail.
The APVI path
- DS-11 form review: APVI reviews your lost passport replacement file before submission.
- DS-64 lost/stolen statement: A passport specialist checks the DS-64 for completeness.
- Hand signature check: APVI confirms your DS-64 carries a hand signature in ink.
- Citizenship evidence: APVI helps confirm the required citizenship evidence.
- Passport photo and ID review: Your specialist checks the photo and identity documents.
- Acceptance Agent preparation: APVI explains exactly what to bring and what happens next.
- Sealed envelope instructions: APVI explains the sealed envelope and shipping steps.
- Status support: You receive updates from order to return delivery.
- Human specialist support: A passport specialist helps catch preventable errors.
- Return delivery: Tracked return delivery of your replacement passport.
Passport replaced, trip protected.
APVI reviews your replacement packet before submission, so a preventable error never costs you a departure date.
Everything you need to know, in plain English.
Still have questions? Call us at (800) 766-0452.
Don’t worry, we will provide you with all the details you need for your expedited application process!
Passport applicants pay the U.S. Department of State fee separately from the APVI fee, by check or money order included with the documents. For more on U.S. Department of State passport fees, please view passport fees.
Our specialists are available 9 am to 5 pm Eastern Time, Monday to Friday, and we are closed on Saturdays and Sundays. If you place an order outside these hours, a specialist will review it on the next business day. Questions? Call (800) 766-0452.
You must submit an original or certified copy of your US birth certificate or US naturalization certificate. For any applicant 16 years or older that was issued a child passport, your expired, undamaged passport may count as proof of citizenship, as well. The U.S. Department of State will return your proof of citizenship back upon completion of your passport. Please be advised that U.S. Department of State will not accept a printed copy of your proof of citizenship.
Get started today
Replace your lost or stolen U.S. passport
with APVI.
Start your order online, upload your documents securely, and let an APVI passport specialist review your DS-11, hand-signed DS-64, citizenship evidence, ID, photo, and replacement packet before submission.
- Specialist reviewed
- Dedicated passport specialist
- Status updates start to finish