APVI — American Passport & Visa International
    U.S. Passport · Damaged Passport

    Your damaged passport replacement packet, reviewed by APVI and submitted for you.

    APVI helps you prepare your DS-11, damaged passport, citizenship evidence, ID, photo, and required documents before your local Acceptance Agent visit. After the agent seals your packet, send it to APVI so we can handle courier submission for you.

    Replace My Passport

    Speak with a damaged passport specialist:(800) 766-0452

    TrustScore 5/5 306 reviews

    Reviewed by APVI customers on Trustpilot

    Traveler in an airport terminal holding a closed, worn U.S. passport booklet

    APVI is a private passport courier service, not a government agency. You may apply directly through the U.S. Department of State without using APVI. Start your damaged passport replacement today.

    Private Passport Courier

    Document review before submission

    BBB A+ Accredited

    23+ years of trusted service

    256-bit SSL Secured

    Bank-grade document encryption

    Processing & fees

    Pick your replacement speed. We do the rest.

    Standard government processing can take weeks. APVI helps eligible travelers replace a damaged passport faster through specialist review and registered expediting support. Every option includes document review, secure upload, shipping instructions, and status updates.

    Fastest

    Emergency - 5 Business days

    Expediting for damaged passport replacements with the tightest departure dates. Priority specialist review of your damaged book, damage statement, and citizenship evidence.

    APVI service fee$499
    U.S. government passport fee (passport book)$213.36
    Total before optional shipping$712.36

    U.S. government passport fees are shown separately from APVI service fees.

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    Rush

    Rush - 10 Business days

    Rush expediting for trips a couple of weeks out. Full review of your damaged passport replacement packet before your Acceptance Agent visit.

    APVI service fee$399
    U.S. government passport fee (passport book)$213.36
    Total before optional shipping$612.36

    U.S. government passport fees are shown separately from APVI service fees.

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    Standard

    Priority - 2 to 3 Weeks

    Priority expediting for travelers with a little more runway who still want specialist review and tracked handling.

    APVI service fee$199
    U.S. government passport fee (passport book)$213.36
    Total before optional shipping$412.36

    U.S. government passport fees are shown separately from APVI service fees.

    Replace My Passport

    Passport applicants pay U.S. Department of State government fees of $213.36 separately by check or money order included with the documents submitted. Government fees, shipping options, and eligibility requirements may vary by applicant. Your APVI specialist will review your damaged passport replacement packet before submission.

    Shipping options are selected in the order form and are not included in the totals shown above.

    Government passport fees are shown separately from APVI service fees. Final government processing and passport issuance are handled by the U.S. Department of State.

    APVI is a private passport courier and travel document services company. APVI is not the U.S. Department of State or a government agency. You may apply directly through the U.S. Department of State without using APVI. APVI service fees are separate from U.S. government passport fees.

    Customer stories

    Passport customers trust APVI when timing matters.

    Hear from a real APVI customer who relied on clear instructions, human support, and a smoother passport process.

    APVI Passport Services Customer Story
    “They make the process as smooth as possible so you don't have to worry about anything.”
    Erin Rutherford · APVI Passport Services Customer

    Real customers choose APVI when they want expert help, clear communication, and a smoother passport process.

    • Real APVI customer story
    • Human passport support
    • Clear next steps
    • Trusted when timing matters
    Replace My Passport

    Questions? Speak with a passport specialist: (800) 766-0452

    How it works

    How damaged passport replacement works with APVI.

    Start your order online, upload your documents for review, complete the required Acceptance Agent step, send the sealed envelope to APVI, and we help submit your damaged passport replacement through the registered expediting process.

    1. 01

      Start your damaged passport replacement order

      Choose your damaged passport processing option and start your order online.

    2. 02

      Upload your documents for specialist review

      Securely upload your damaged passport images, proof of U.S. citizenship, ID, passport photo, damage statement, and application materials so an APVI passport specialist can review your file.

    3. 03

      Visit a local Acceptance Agent

      A local Passport Acceptance Agent witnesses your DS-11 signature, verifies your ID, reviews your documents, and seals your packet into an official envelope.

    4. 04

      Ship the sealed envelope to APVI

      Do not open the sealed envelope. Send it to APVI using the shipping instructions provided.

    5. 05

      APVI submits and tracks your replacement

      APVI submits your sealed packet through the registered expediting process and helps track your replacement passport through return delivery.

    6. Start My Application
    Required DS-11 step

    You do not go to the passport agency. You visit a local Acceptance Agent.

    For damaged passport replacement, the government generally requires your DS-11 signature to be witnessed by an authorized Passport Acceptance Agent. This is usually a post office, courthouse, public library, or local government office, not the passport agency that processes your passport.

    APVI prepares your application packet first. Then you visit the Acceptance Agent, sign your DS-11 in their presence, show your government-issued ID, provide your required citizenship evidence and damaged passport, and have your documents sealed into an official envelope. The sealed envelope is handed back to you, and you send it to APVI so we can submit it through the expediting process.

    01

    APVI prepares your packet

    We help review your DS-11, photo, ID, citizenship evidence, damaged passport, and damage statement before your Acceptance Agent visit.

    02

    You visit a local Acceptance Agent

    The Acceptance Agent witnesses your DS-11 signature, verifies your ID, and seals your documents.

    03

    You receive the sealed envelope

    The Acceptance Agent gives the sealed envelope back to you. Do not open it.

    04

    Send the sealed envelope to APVI

    You ship the sealed envelope to APVI, and we submit it through our registered passport expediting process.

    Do not open the sealed envelope. Once the Acceptance Agent seals your documents, the envelope must remain sealed when sent to APVI.

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    What you'll need

    What you'll need to replace a damaged passport.

    The damaged passport book must be submitted with your replacement application packet. Do not throw it away, and do not try to repair or tape it. Your APVI specialist reviews photos of the book first and confirms whether the damage requires the DS-11 replacement process.
    Download and complete the Statement of a Damaged/Mutilated Passport form. The signed statement explains how the passport was damaged and describes its current condition. Your specialist reviews the wording before it goes into your packet.
    Complete your DS-11 application through the U.S. Department of State website. Do not sign it in advance, you sign the DS-11 in front of the Passport Acceptance Agent. Your APVI specialist reviews the completed form before you finalize your packet.
    You must provide a certified copy or the original citizenship evidence with your application. This is required because a significantly damaged passport is not treated as sufficient proof of citizenship for this process. APVI reviews your citizenship document before submission so a rejected copy does not cost you weeks.
    A government-issued photo identification is required with your application. Your specialist confirms which of the accepted identity documents works best for your situation, along with any photocopies needed, before your Acceptance Agent visit.
    Your passport photo must be taken within the last 6 months. Photos older than 6 months will not be accepted. Your specialist checks your photo against the current specifications before submission.
    Passport applicants pay U.S. Department of State fees separately from the APVI processing fee, by check or money order included with the documents submitted. Your specialist confirms the correct amount and payee for your application.
    Download and complete your APVI Letter of Authorization. The LOA allows APVI to submit your documents and receive them back from the Department of State on your behalf.
    Once you have completed and uploaded all of your application documents, sign your checklist and upload it as the final item. Shipping instructions for your sealed envelope are provided with the checklist.
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    Damage statement & citizenship evidence

    A damaged passport is not a normal renewal. Here's what changes.

    When a passport is significantly damaged, the damaged passport may not be accepted as proof of citizenship for the replacement process. Applicants must provide additional proof of U.S. citizenship and a signed statement explaining what happened to the passport.

    01

    Submit the damaged passport

    The damaged passport must be included with the replacement application packet.

    02

    Write a damage statement

    A signed statement should explain how the passport was damaged and describe the condition of the passport.

    03

    Provide citizenship evidence

    Additional proof of U.S. citizenship is required because the damaged passport is not treated as sufficient citizenship evidence for this process.

    04

    Use the DS-11 process

    Damaged passport replacement generally follows the DS-11 process, including the Acceptance Agent step and sealed envelope.

    APVI reviews the packet before submission. Your specialist confirms the damage statement wording, the citizenship evidence you are including, and the DS-11 details, so preventable mistakes are caught early.

    Start My Application
    Closed, worn U.S. passport booklet beside a passport application form and a typed statement of damage
    Why APVI

    Damaged passport replacement can be confusing. APVI helps catch issues before submission.

    Replacement requires the damaged book, a signed statement of damage, separate citizenship evidence, and an exact DS-11 application. One missing piece can add weeks. An APVI passport specialist reviews your materials before you finalize your packet.

    • Damaged passport review before anything is submitted
    • Signed damage statement guidance
    • Additional U.S. citizenship evidence review
    • DS-11 packet review for accuracy and completeness
    • Passport photo and ID review
    • Acceptance Agent preparation support
    • Secure document upload with bank-grade encryption
    • FedEx shipping instructions where applicable
    • A dedicated APVI passport specialist assigned to every order
    • Status updates from start to finish
    • 23+ years helping U.S. travelers
    • BBB A+ Accredited, with Trustpilot and Google review proof
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    Roles and responsibilities

    What APVI Does — and What the U.S. Department of State Does

    APVI helps manage the process. The government issues the passport.

    What APVI does

    • Reviews forms, photos, supporting documents, and service path
    • Provides clear next-step and shipping instructions
    • Helps with courier submission and pickup where eligible
    • Provides status updates
    • Helps reduce preventable document mistakes before submission

    What the U.S. Department of State does

    • Reviews and adjudicates the passport application
    • Determines whether the passport is issued
    • Sets government passport fees
    • Controls government processing
    • Prints and issues the passport

    APVI is a private passport courier service and is not the U.S. Department of State.

    DIY vs. APVI

    Replacing a damaged passport is not the same as renewing by mail.

    You must interpret the damaged passport checklist on your own, and a small mistake can delay your replacement passport and your travel plans. Here is how doing it yourself compares with having an APVI passport specialist review your application.

    Without APVI

    The DIY path

    • Damage assessment: You must determine on your own whether the passport is significantly damaged.
    • Signed damage statement: You must prepare the statement of damage yourself.
    • Additional citizenship evidence: You must know which citizenship evidence to include and in what form.
    • DS-11 form review: You must catch form, signature, and payment mistakes yourself.
    • Passport photo and ID review: You have to judge your own photo and ID documents against the specifications.
    • Acceptance Agent preparation: You must complete the DS-11 and Acceptance Agent step correctly on your own.
    • Sealed envelope instructions: Opening or mishandling the sealed envelope can create problems.
    • Processing speed: Standard government processing can take weeks.
    • Status support: Limited visibility once your packet leaves your hands.
    • Human specialist support: No one to call when a question comes up.
    • Return delivery: You wait for standard return mail.
    With APVI

    The APVI path

    • Damage assessment: APVI reviews your damaged passport and helps confirm the correct replacement path.
    • Signed damage statement: APVI guides the damage statement wording before it goes into your packet.
    • Additional citizenship evidence: A passport specialist helps confirm the required citizenship evidence.
    • DS-11 form review: APVI reviews your DS-11 packet before submission.
    • Passport photo and ID review: Your specialist checks your photo and identity documents before submission.
    • Acceptance Agent preparation: APVI explains exactly what to bring and what happens at your visit.
    • Sealed envelope instructions: APVI explains the sealed envelope step and provides shipping instructions.
    • Processing speed: Eligible applications are supported through APVI's registered expediting process.
    • Status support: You receive updates from order to return delivery.
    • Human specialist support: A passport specialist helps catch preventable errors.
    • Return delivery: Tracked return delivery of your replacement passport.
    A worn closed U.S. passport beside a new closed U.S. passport with travel essentials

    Damage handled, trip protected.

    APVI helps eligible travelers move faster through specialist review and registered expediting support, so a preventable error never costs you a departure date.

    Replace My Passport
    Frequently asked

    Everything you need to know, in plain English.

    Still have questions? Call us at (800) 766-0452.

    No. APVI is a private passport courier and travel document services company. APVI is not the U.S. Department of State or a government agency.
    Yes. You may apply directly through the U.S. Department of State without using APVI. APVI is an optional private service for travelers who want help with document review, shipping guidance, courier handling where eligible, and human support.
    Government passport fees are shown separately from APVI service fees. Shipping options are selected in the order form and are not included in the landing-page totals unless specifically shown.
    No. Passport issuance is handled by the U.S. Department of State. APVI helps eligible travelers prepare documents, manage shipping, and use courier handling where available.
    No. Final passport issuance is determined by the U.S. Department of State. APVI helps reduce preventable document mistakes through specialist review and process guidance.
    Some passport services, such as New Passport, Child Passport, Lost or Stolen Passport, and Damaged Passport, may require a local Passport Acceptance Agent step. APVI explains what to bring, what to sign, and how to send the sealed envelope after your visit.
    The application you fill out before your payment is just your order with APVI.com. You will complete the official application for your process and gather all of the required documents after your order has been placed. 

    Don’t worry, we will provide you with all the details you need for your expedited application process!
    APVI.com is a third-party US Passport and Travel Visa expediting company registered with the US Department of State and over 90 Embassies. Since 2003, we have assisted over 9 million customers to expedite their US Passports and Travel Visas, and we pass on that experience and knowledge to the processing of all our clients’ documents on time every time! 

    APVI.com provides you with all the information and assistance you need for navigating the application process and all applications and supporting documents are reviewed by an APVI specialist before shipping your documents. Once your documents have been received, we will submit them on your behalf to the government for the expedited processing selected. We will notify you when your application is received, submitted and completed and if for any reason there is an issue with the processing of your application, we will help with the re-submission of the corrected items to minimize further delays. 

    For more information about APVI.com, please visit our Company Page.
    Our order page provides a breakdown of each cost associated with your order. 

    There are no hidden fees, all service, Government and Shipping fees are provided upfront before pressing “Process My Order.”

    Passport applicants will pay their government fees separate from their APVI processing fee by check or money order included with the documents for submission. For more information on the US Department of State fees associated with passports, please click here. 
    Your documents are gathered together per the checklist provided after your order has been placed. Once you have gathered the required documents, you will upload them to your instructions page. An APVI specialist will review your documents and provide you with a prepaid overnight FedEx shipping label via email. You will place all the required documents into a FedEx shipping envelope and affix the provided label to the front. Drop your application packet to your nearest drop off location (please do not use a dropbox) or schedule a pick-up, and we will provide you with an update once your documents have been received.
    Thank you for placing an order with us! Please follow the instructions provided on your instructions page and begin uploading your documents. Once your documents have been uploaded, an APVI specialist will review your documents and email you a prepaid FedEx shipping label. 

    Please note that our specialist's hours are 9 am to 5 pm, 7 days a week EST. If you have placed an order outside these hours, a specialist will review your order on the next business day.  

    APVI offers same day passport processing. When selecting this option, please remember that this does not include shipping if you are outside of the DC area. For example, if you send your documents on Monday, the processing will begin on Tuesday, as long as the documents arrive to us by 8:30 am. They should be released Tuesday night and back to you on Wednesday. This is barring any delays with shipping or U.S. Department of State and is not applicable if there are issues with the documents inside the sealed envelope.

    You must submit an original or certified copy of your US birth certificate or US naturalization certificate. For any applicant 16 years or older that was issued a child passport, your expired, undamaged passport may count as proof of citizenship, as well. The U.S. Department of State will return your proof of citizenship back upon completion of your passport. Please be advised that U.S. Department of State will not accept a printed copy of your proof of citizenship. 

    Get started today

    Replace your damaged U.S. passport
    with APVI.

    Start your order online, upload your documents securely, and let an APVI passport specialist review your damaged passport, citizenship evidence, damage statement, and DS-11 packet before submission.

    Start My ApplicationCall (800) 766-0452
    • Specialist reviewed
    • Dedicated passport specialist
    • Status updates start to finish